Please read the following carefully before placing an order or submitting an enquiry.

1. Order Cancellation

Before Order Confirmation

1. Orders or enquiries may be cancelled before confirmation or dispatch by contacting our sales team.
2. Cancellation requests must be submitted via email or official communication channels.

After Order Confirmation

1. Once an order is confirmed or dispatched, cancellation may not be possible.
2. Customised, made-to-order, or specially procured products cannot be cancelled after confirmation.

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2. Returns Policy

Due to hygiene, safety, and regulatory requirements:

1. Medical equipment, surgical instruments, and healthcare products are generally non-returnable.
2. Returns may be accepted only under the following conditions:
1. Product received is damaged during transit
2. Product supplied is incorrect or not as per confirmed order
3. Manufacturing defect (subject to inspection and approval)

Return Request Timeline

1. Any return-related issue must be reported within 48 hours of delivery.
2. Requests submitted after this period may not be considered.

Condition for Returns

1. Product must be unused, unopened, and in original packaging.
2. Supporting evidence such as images or videos may be required.

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3. Refund Policy

1. Refunds are processed only after inspection and approval of the returned product.
2. Approved refunds will be issued using the original mode of payment or as agreed.
3. Refund processing time may vary depending on the payment method and banking procedures.

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4. Non-Refundable Items

The following are not eligible for return or refund:

1. Used or installed products
2. Custom-made or special-order items
3. Products damaged due to misuse or improper handling
4. Clearance or discounted items (if specified at the time of sale)

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5. Shipping & Handling Charges

1. Shipping, installation, and handling charges are non-refundable, unless otherwise stated.
2. Return shipping costs, if applicable, may be borne by the customer unless the return is due to an error from our side.

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6. Warranty & Service

1. Warranty-related issues are governed by the manufacturer’s warranty terms.
2. Returns or refunds are not applicable for issues covered under warranty or service agreements.

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7. Business-to-Business (B2B) Transactions

For B2B, institutional, or bulk orders:

1. Cancellation, return, and refund terms are governed by the specific agreement or purchase order.
2. Standard website policies may not apply.

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8. Policy Changes

Medrion Life Sciences reserves the right to modify this policy at any time without prior notice.

Any changes will be effective immediately upon posting on this page.

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9. Contact for Policy Support

For any questions regarding cancellations, returns, or refunds, please contact us at:

care@medrion.life